COEUR DE LION | Privacy Policy | Online shop for retailers

1. Collection and processing of personal data

We shall only collect and process the personal data (such as your name, address, e-mail address, telephone number, payment details) you provide when ordering goods, registering as a new customer or for other purposes if and to the extent that you have consented to the processing thereof or other permission pursuant to Article 6 General Data Protection Regulation (GDPR) exists.

The IP address of the user will also be logged on our website for technical reasons.

We process and use the personal data collected in order to perform the service you requested (point (b) of Article 6 (1) GDPR), to process your enquires (point (b) of Article 6 (1) GDPR), on the basis of your express consent to perform a credit check if you want us to make an advance performance, such as when purchasing on account (point (a) of Article 6 (1) GDPR), to issue an invoice (point (b) of Article 6(1) GDPR), in order to ensure compliance with laws and regulations, particularly the retention requirements pursuant to Section 257 German Commercial Code (HGB) (point (c) of Article 6 (1) GDPR) and in order to assert (legal) claims (point (f) of Article 6 (1) GDPR).

We work with commercial agents and are obliged to inform them of the purchasing contracts we conclude. To do this, we transfer the personal data collected with regard to purchasing contracts concluded to our commercial agents (points (c) and (f) of Article 6 (1)).

Subject to your consent within the scope of this agreement, we will also use the personal data we store in order to inform you about products and other services in our newsletter for dealers. You can also unsubscribe from our newsletter at any time by clicking on the link at the end of our newsletter.

2. Disclosure of personal data

For the purposes mentioned in Section 1, we reserve the right to transfer your personal data within the European Union and other States party to the Agreement on the European Economic Area to service providers engaged by us. They are obliged to treat your personal data confidentially and to only use them in compliance with applicable data protection provisions in order to render the requested services.

We work with the following categories of service provider:

Commercial agencies for customer service
Payment service providers, banks and, if applicable, credit agencies for payment and credit card processing and credit checks
Shipping providers for goods shipment
IT service providers for the technical support of our IT systems
tax advisors for financial accounting
Web hoster for the running of our website and our web shop
Online marketing agency for the sending of our newsletter

If you are not the recipient of the services, you are obliged to obtain the consent of the recipient to the processing of their personal data before providing them to us.

Apart from such cases, we will only disclose the personal data we store to third parties if you have expressly authorised us to do so (point (a) of Article6(1) GDPR), or we are obliged to do so by law (point (c) of Article 6 (1) GDPR), or such a transfer is necessary in order to assert or protect our rights (point (f) of Article 6 (1) GDPR).

3. Duration of storage of your personal data

To fulfil our retention obligations pursuant to Section 257 of the German Commercial Code (HGB), we will store your personal data collected within the scope of a goods order for 10 years from the last invoice or credit note issued to you. If you have not settled all payment claims due to us within the 10-year period, we will continue storing your personal data until all our outstanding payment claims are settled. We will store data collected within the scope of other contracts for 6 years from our last response (Section 257 (4) HGB).

If you receive our newsletter, we will store your personal data until you unsubscribe our newsletter or object to the further processing of your personal data to send the newsletter.

4. Your rights

You can send an e-mail to datenschutz@coeur.de at any time in order to enquire about the personal information we have stored, add to your personal data and request the rectification of incorrect personal data. We will process your enquiry promptly.

You can of course send an e-mail to datenschutz@coeur.de to request the erasure pursuant to Article 17 GDPR or the restriction of processing pursuant to Article 18 GDPR of the personal data we have stored. We will then immediately erase or restrict the processing of your personal data we have stored. The erasure or restriction of processing shall in any case only take place once all existing contracts and other legal relationships with you have been completed. Data may only be erased once we are no longer required to retain them by law. Please note that once we have erased or restricted the processing of the data, we can no longer access the data you have provided and may not be able to process any pending enquiries. Insofar as we are required by law to retain personal data, we will make them subject to a non-disclosure notice and no longer use them for communication.

Insofar as we process your personal data, you are entitled to request a copy of those data in writing or electronically. We shall send you the first copy of your personal data or forward this to the third party appointed by you free of charge.

Insofar as you have consented to the processing of your personal data and we have not yet stored these, we shall provide these to you or to a third party appointed by you at your request.

Should you believe that the processing of your personal data constitutes a breach of the GDPR, you also have the right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR.

If the data processing takes place on the basis of your consent (particularly in order to send our newsletter and perform a credit check), you can revoke consent at any time.

You have the right to object to the processing of your personal data for the purposes of the legitimate interests pursued by us or a third party pursuant to point (f) of Article 6 (1) GDPR pursuant to Article 21 GDPR. Upon your objection, we shall suspend the data processing on the basis of point (f) of Article 6 (1) GDPR, unless we can demonstrate compelling and legitimate grounds for the processing, particularly if you have not yet settled all our outstanding payment claims.

If you have any questions on data protection, you can send us an e-mail at datenschutz@coeur.de. We will be happy to answer your questions free of charge. Instead of e-mail, you can of course also contact the controller pursuant to section 10.

5. Providing declarations of consent

If this has not yet been done separately, you hereby consent to the use of your personal data to the following extent:

a) Permission to send newsletters

Your e-mail address will only be used for our own advertising purposes, until you unsubscribe from the newsletter.

By subscribing, you have provided the following consent: "You would like to regularly receive the newsletter for retailers of COEUR DE LION by e-mail.” You may withdraw this consent at any time with future effect by clicking on the "Unsubscribe from newsletter" at the end of the newsletter or sending an e-mail to datenschutz@coeur.de. Please state the exact e-mail address that is to be deleted from the distribution list.

b) Permission to perform a credit check

If you choose the invoice payment method (“payment on account”), you hereby consent to us performing a credit check where needed.

6. Amendment to this privacy policy

Due to the continuous development of electronic data processing, we reserve the right to amend this privacy policy where necessary. We will inform you of changes to this privacy policy in text form at the contact address you have provided.

7. Use of cookies

We use cookies on certain pages in order to enhance your user experience and to allow the use of certain functions. These are small text files stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (called session cookies). Other cookies will remain on your computer and allow us to recognise your computer upon your next visit (permanent cookies). These cookies mean we can greet you with your username and you do not have to re-enter your password or complete forms with your details when making subsequent orders. Our partner companies are not permitted to collect, process or use personal data using cookies from our website.

8. Data security

In the order process, your personal data will be transmitted over the Internet using SSL encryption. We secure our website and other systems with technical and organisational measures against loss, destruction, access, changes or the distribution of your data by unauthorised persons. Access to your customer account is only possible by entering your personal password.

You should always treat your access information confidentially and close the browser window if you have finished communicating with us, particularly when you are using a shared computer.

9. Contact person for data protection

For any questions on the collection, processing or use of your personal data, for information, rectification, blocking or erasure of data and to revoke any consent granted, please contact our Data Protection Officer, Mr René Rautenberg, by e-mail at datenschutz@coeur.de or at our postal address marked for the attention of “The Data Protection Officer”.

10. Controller

The controller as defined by the General Data Protection Regulation is:

datenschutz@coeur.de

www.coeur-b2b.com

Our external Data Protection Officer is:

Further informations according to GDPR